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The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition by Christopher Moore

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8Collecting and Analyzing Background Information

after entry into a dispute, collecting and analyzing background information are the next set of activities and tasks that prospective mediators (or others conducting intake interviews or data collection, such as intake coordinators) initiate to prepare parties to decide whether or not to pursue mediation, and if so, to prepare them for productive talks. When done well, such interviews enable the prospective mediator and disputants to identify key parties in the conflict, determine the issues and interests to be addressed, and explore the relationships and dynamics—historical and current—that exist between them. Chapter 4 identified categories of information that a mediator and parties may need ...

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