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The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition by Christopher Moore

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2The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures

chapter 1 presented a general description of mediation and circumstances in which it may be appropriate. This chapter provides more detail about the mediation process, roles of mediators, their relationships to disputants, and the broad range of assistance they can provide. It also introduces several general “schools” of mediation and related approaches and procedures for providing assistance.

A Definition of Mediation

Consider these scenarios. A mediator from the United Nations intervenes in a violent civil war and helps parties to reach a cease fire and, ultimately, a peace accord. A labor mediator successfully convenes negotiations between highly adversarial labor ...

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