ACKNOWLEDGMENTS
Not only is the content of this course book different from that of your typical operations management textbook, the delivery of that content is also unconventional. The conversational tone and occasional bits of humor are deliberate. My intent is to make the material engaging and readable, even (dare I say?) interesting.
To the extent that I have succeeded is largely based on the devotion of my wonderful husband. As a business practitioner, he has a strong sense of smell for “academic gloss” and a wonderful attention to detail. He also has a great sense of humor and could not have been more supportive of this project. I am so thankful that I walked into the wrong bathroom at IBM and found him there all those years ago.
I must ...
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