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The Market-Driven Supply Chain by Lora Cecere, Robert P. Burrows III, Gregory P. Hackett

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CHAPTER 5

Designing and Implementing Collaborative Planning (Segment-Level S&OP)

We now turn to monthly collaboration, the intermediate of the three major processes in market-savvy S&OP, as shown in Figure PI-1. This chapter describes how monthly collaboration aligns the essential horizontal processes of the customer-centric organization. We make clear that the segment-level S&OP process moves the business strategy from the executive suite through the entire organization and down to the shop floor, as well as out to the customers.

The guiding principle of design described in this chapter is Process Heavy, People Light, the most important aspect of the principle being collaboration. Only a truly collaborative process can bring management together ...

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