Acknowledgments
Kenneth Fletcher of Goodyear has been a great sounding board as we have traveled around the world doing audits and helping each profit center become Class A S&OP process leaders.
Beth Brumbaugh of bbrumbaugh@mergershop.com was the detail person. Beth edited each page down to the word prior to my sending chapters to the publisher for their review and edit. Beth's considerable experience in business and in consulting gave her the content insights necessary for a full edit of ideas as well as grammar and spelling.
My wife, Susan, is the most important of all. She helped with each chapter outline, listened to my countless struggles with content alternatives, and patiently pulled me back on track when the discouragements set in. All ...
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