The Manager's Pocket Guide to Diversity Management

Introduction

There is no question that working together productively— regardless of race, gender, age, etc.—is critical to the strategic performance of an organization. Organizational performance depends on workforce members being able to effectively use their talents in a cohesive way that meets the business goals and objectives of the organization. As a manager, your role is to help create an environment where people are able to do their best. Since “people are the organization,” it is essential that you address the key elements that drive productivity. These elements include but are not limited to expectations; feedback; consequences (incentives and sanctions); and performer skill, knowledge, and required resources.

From a diversity perspective, ...