The Manager's Pocket Guide to Diversity Management

Table of contents

1. Cover
2. Title
3. Copyright
4. Table of Contents
5. Preface
6. Acknowledgments
7. Chapter 1: Assessing Your Skills
   1. The Managing Diversity Profile
   2. The Impact of Diversity on Business Performance
8. Chapter 2: What Is Diversity?
   1. Definition and Terms
   2. Primary and Secondary Dimensions
   3. Diversity Statistics Quiz
   4. Workplace Trends
   5. Diversity History and Approaches
9. Chapter 3: The Differences Between Equal Employment Opportunity, Affirmative Action, and Managing Diversity
   1. Confusion of Terms
   2. Understanding the Differences
   3. Workplace Diversity Self-Assessment
10. Chapter 4: Barriers to Diversity
    1. Prejudice
    2. Stereotyping and Discrimination
    3. Ethnocentrism
    4. Non-Verbal Communication
    5. Accepting Differences
11. Chapter 5: Developing Competencies for Managing Diversity
    1. Introduction
    2. Awareness
    3. Cultural Programming
    4. Knowledge and Understanding
    5. Behavioral Skills
    6. Managing Diversity: A Learning Process
12. Chapter 6: Workplace Applications
    1. Introduction
    2. Recruitment/Selection
    3. Employee Retention and Development
    4. Team Building
    5. Customer Service and Improving Market Share
13. Chapter 7: Working Together Productively
    1. Introduction
    2. Partial versus Full-bodied Listening
    3. Indirect versus Direct Communication
    4. Neutrality versus Empathy
    5. Superiority versus Equality
    6. Arrogant Certainty versus Flexibility to Learn
    7. Dealing with Cross-Cultural Conflict
14. Chapter 8: Diversity and Organizational Change
    1. Introduction
    2. Building a Change Strategy for Diversity Management
    3. Creating a Tactical Diversity Management Plan for Change
    4. Analyze the Organization’s Communications Strategy and Messages
    5. Find Out the State of the Organization from the Line Perspective
    6. Create Measures and Key Performance Indicators that Provide Feedback Proactively, Not Reactively
    7. Analyze and Evaluate All Supporting Organizational Processes and Practices
    8. Search for “Low Hanging Fruit” as well as Set a Plan for the Long-Term
15. Chapter 9: Management Action Plan
    1. Introduction
    2. How Can You Improve?
    3. Measuring Progress
    4. Walking the Talk
16. About the Author
    1. About the Hubbard Diversity Measurement and Productivity Institute
17. Index