Case Example
The story of Nancy Green serves as a good case example for developing a coaching perspective. Nancy was the Branch Manager in a highly pressured sales office of a large computer company. Her sales people did most of their work over the phone.
Nancy was a strong decision maker who was very goal oriented and driven to succeed. She was a prodigious performer, doing the work of three people. She would often become a micromanager in the details of her subordinates’ work. She had a communication style that, at times, was sharp and abrasive. She didn’t have a problem with her top performers, or they with her. But she had lots of difficulties ...
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