Case Example
Lanny Green, the Senior E-Commerce Manager in the Information Technology Department of a network systems facility, was upset. Lanny just found out that one of his employees, Hank Parkman, had caused a glitch in the network of a major customer. He was irritated and disappointed. He rushed over to assess the situation and found Hank focused on making the corrections to get the system up and going. The network would be back up soon. Instead of going ahead at that moment and discussing the mistake, Lanny decided to wait until after Hank was finished with the project. He recognized that the time was not right because he was upset and Hank ...
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