Case Example
Beth Bennett, Division Director of the Guest Rooms Division at a luxury hotel, was developing a one-year plan for her division. She envisioned a level of customer service that left an indelible impression of excellence with the hotel guests. Imbedded within that vision was a new level of effectiveness for all the employees in her division. She thought specifically of the managers under her direct supervision and how they could reach new heights in their skills and abilities. This coaching viewpoint was carried through into her strategies and goals for the year.
One strategy was to expand the areas of responsibility for each of her ...
Get The Manager's Pocket Guide to Workplace Coaching now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
