The Manager's Pocket Guide to Workplace Coaching

Case Example

Here is an example of both a poorly written e-mail and an effective one.

Burt,

Get me an update on the Lovitt Company project as soon as possible. I was expecting it earlier.

Abe

Burt,

Thanks for the great work you’ve been doing coordinating the administration of the Stilwood project. I specifically liked the way you spelled out the reasons for the change to the completion date.

As we spoke about in our last coaching call, you were going to update me about the Lovitt Company project. I was hoping to receive your update by today so ...