Case Example
Tina Bryslowski was annoyed. Home-based employee Jake Stewart sent five or six e-mails every day. Tina already had dozens of e-mails to go through daily. Because most of Jake’s messages were inconsequential, Tina fell into the habit of only skimming through the messages and consequently missed an important fact about a reduction in product inventory. Tina also noticed that the e-mails were generally written late at night and was concerned about the regularity of Jake’s work habits.
Tina sent Jake an e-mail requesting a coaching phone call. She stated that in the phone meeting she’d like to review the process of how they communicated ...
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