Case Example
Daryl Peters, Documents Management Manager for a large manufacturing company, supervises an off-site team that investigates and updates financial documents. He contacts Heather Lansbury, the Team Leader, twice a week by phone to discuss how she is overseeing the team and speaks with each member of the team every two weeks. He visits their operation quarterly.
Daryl has an “open door policy” and all of the employees on the team are invited to contact him with any issue. He has let it be known that he prefers an initial contact by e-mail and then schedules a call if necessary. He always promptly responds to e-mails or phone calls. He ...
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