Structuring the Call
It’s easy to be too casual on the telephone. Prepare the same way you would a face-to-face coaching session. Be clear about the purpose of the telephone call. For instance, you might say, “I wanted to hear about what you’ve been doing and how I can be of help. Give me a summary of your day and then tell me specifics of what is giving you a tough time.”
Paying Attention to the Paralinguistics of the Speaker’s Voice
Get The Manager's Pocket Guide to Workplace Coaching now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
