The Manager's Pocket Guide to Workplace Coaching

Index

–A–

Active inquiry, 79–80

Agenda

for coaching conference call, 132

for coaching telephone call, 118

for meeting, 106

Agreeing, vs. listening, 76

Agreements, coaching, 41, 50

Assessments

of communication distortion factors, 36

of conversation skills, 90–92

of feedback skills, 85

of managerial strengths and weaknesses, 12

Assumptions, 59

limiting, 64

Availability, 41, 50, 120

–C–

Canvassing, 108

Closed-ended questions, 79

Coaching, 5–11

approach to applying, 52–54

building environment for coaching, 47–49, 51

coaching as mutual process, 40–42, 50

communication skills for, 34–39, 50

opportunities for coaching, 43–46, 50

preparation for, 31–33, 50

reading others, 37–38, 50

conversation skills

active inquiry, 79–80

assessment of, 90–92

focused ...