Renewal Begins

Once people accept the fact that business as usual is unacceptable, they begin to mobilize behind the changes. The question is “how” to mobilize people in a systematic way so that renewal efforts result in competitive advantage.

Leadership provides the substance of renewal. While all of these renewal tasks, discussed above, are requirements for growth, the leadership issue is central to success. John Kotter, Professor of Leadership at the Harvard Business School, asserts that forming a powerful guiding coalition— a team with enough power to lead the renewal effort —is an often ignored step in organizational transformation.

This book explores the challenges of change in a virtual environment. It also discusses how workgroup technologies ...

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