• Definition: Creating an environment where there is a high level of satisfaction, empowerment and the optimal amount of stress
• Benefits:
— Generates new sources of gain
— Makes re-engineered processes successful
— Creates the knowledge required to provide customer solutions
— Gets people excited to come to work and reduces stress
• Steps: Attend to
A. Physical health
B. Emotional health
C. Intellectual health
C. Spiritual health
We want to develop people so that we can generate customer growth. Developing people has practical applications internally: develop quality products, engineer fine-tuned processes and leverage stateof-the-art technology. The question is “How does an organization build that capacity?”
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