Step A.Define requirements and Expectations
• What it means:
— Clarifying the criteria on which rewards and recognitions are based
• How it works:
— Maintain an open system
— Continually elicit input and feedback
— Specify requirements before recognition and reasons after recognition
The Idea
People and teams need to be clear about the criteria on which they are being evaluated, rewarded, or recognized. If people know how a recognition system works prior to the giving of an award, they will be:
• More likely to perform at higher levels and
• Less likely to feel resentment or cheated if the reward goes to someone else.
Therefore, the first step in providing recognition is to define the requirements and expectations.
A productive organization ...
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