Step C.Support people as needed
• What it means:
— Making discriminations regarding the amount of coaching, consultation, direction, and collaboration is required for each individual to succeed
• How it works:
— Inform
— Equip
— Communicate
— Resource
The Idea
Getting clear agreement on what needs to be accomplished and freeing people and teams to figure out how to get it done are two essential steps for empowerment.
The third step is to provide whatever support is needed to ensure they succeed with flying colors. This support includes the training and support for using technology.
Managers who are not comfortable with the notion of empowerment can undermine success by not being clear about objectives and withholding support. In effect, they ...
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