The Manager's Pocket Guide to Corporate Culture Change

Step A.Define job direction and boundaries

• What it means:

— Setting achievable goals and clarifying limits of authority

• Steps:

— Establish agreed-upon stretch targets.

— Communicate clear metrics and standards

— Establish boundaries and transfer authority

The Idea

People and teams need to be clear about the limits of their authority, the problems they are trying to solve, and the goal they are trying to achieve. Without that understanding, empowerment results in random shots in the dark. For empowerment to work, people need to:

• Understand the company vision and direction;

• Know where they fit;

• Understand their roles and responsibilities;

• Understand the boundaries they operate within (e.g., service levels, fiscal constraints, decision-making ...