SKILL 6:USE INTERPERSONAL SKILLS
• Definition: Developing and maintaining constructive relationships with other people
• Benefits:
— Builds a base of understanding
— Minimizes stresses
• Steps:
A. Listen
B. Question
C. Demonstrate understanding
D. Give your perspective/Disclose who you are
E. Manage conflict
Introduction
Interpersonal communication is the ability to develop and maintain constructive relationships with other people. The way we deal with each other in relationships affects our health, our success, and many other dimensions of our lives. It certainly affects our relationships at work with associates, customers, and our ability to be a team player.
Skills in interpersonal communication can be used any time you ...
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