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The Manager's Pocket Guide to Virtual Teams

Book Description

Learn how to handle the new opportunities and challenges when managing virtual teams that work in different locations and come from different disciplines, departments—even organizations. Create a forum for idea-sharing, solve problems among people from multiple functions, keep everyone in the "virtual loop," know when the team needs to meet in person vs. via technology, prevent things from slipping through the cracks, keep members up-to-date on changes and decisions, and much more.

Table of Contents

  1. Title
  2. Copyright
  3. Table of Contents
  4. Introduction & Overview—Using Teams and Technology to Respond to Business Drivers
    1. The Business Drivers
    2. The Impact of Teaming
    3. What Are Virtual Teams?
    4. The Role of Technology
    5. Team Technology Supports Collaboration
    6. Implications for Organizational Dynamics
  5. Team Assessment
  6. Task I: Challenge Performance
    1. Skill 1: Prioritize Major Issues and Opportunities
      1. Step A. Identify changes and challenges
      2. Step B. Identify make-or-break issues
      3. Step C. Problem solve top priorities
    2. Skill 2: Develop a Common Purpose and Principles
      1. Step A. Articulate the vision
      2. Step B. Define the values
      3. Step C. Agree on operating principles and norms
  7. Task I: Challenge Exercise
  8. Task I: Summary
  9. Task II: Clarify Direction
    1. Skill 3: Establish a Plan
      1. Step A. Define the mission
      2. Step B. Develop the goals and objectives
    2. Skill 4: Define Roles and Responsibilities
      1. Step A. Distribute tasks and accountabilities
      2. Step B. Define categories of information
      3. Step C. Describe the key events facing the team
  10. Task II: Clarity Exercise
  11. Task II: Summary
  12. Task III: Communicate, Communicate, Communicate
    1. Skill 5: Value Differences
      1. Step A. Understand your personal profile
      2. Step B. Understand team member profiles
      3. Step C. Understand how differences contribute to team effectiveness
    2. Skill 6: Use Interpersonal Skills
      1. Step A. Listen
      2. Step B. Question
      3. Step C. Demonstrate understanding
      4. Step D. Give your perspective/Disclose who you are
      5. Step E. Manage conflict
    3. Skill 7: Demonstrate Leadership
      1. Step A. Lead virtually
      2. Step B. Facilitate teamwork
      3. Step C. Manage team communications
  13. Task III: Communication Exercise
  14. Task III: Summary
  15. Summary
  16. Bibliography
  17. Index