The Manager's Pocket Guide to Emotional Intelligence: From Management to Leadership

Subject Index

Accessibility, managerial, 107

Acknowledging others, 95

Amygdala, 11, 17, 64

Anger, 60-63

defending against, 63

helping employees deal with, 111

Anxiety, self-confidence and, 46. See also Worry

Apologies, self-confidence and, 46, 53

Arrogance, 45-46, 52-55

overcoming, 54-55

Assessments

of emotional intelligence, 21-25

of leadership, 25-28

Attitude, emotionally intelligent, 5-7

 

Backtracking, 96-97

Behavior, emotionally intelligent, 5-7

Biofeedback, 17

Body language, 76-78

Brain

emotional, 11-14, 15

emotions and, 15-16

evolution of, 12-13

rational, 12-14, 15, 17, 61

research on, 15-16

Brainstem, 12-13, 61

Brainstorming

creativity and, 90

self-awareness and, 41

Brooding, anger management and, 61-62

Buy-in, 117

 

CEOs, emotional intelligence ...