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The Manager's Pocket Guide to eCommunication: Communicating effectively in a digital age by Laurie K. Benson

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5. E-Mail, Voice Mail, Conference Call, or Videoconference—Which One Should I Use for My Message?

Throughout this book, we’ve talked about the importance of sending your message using the appropriate vehicle (e-mail, voice mail, conference call, or videoconference). By now, you might be asking yourself, how will I know which vehicle to use to deliver my message? While the vehicle by which we communicate may not be as important as the need for communication, it is still important to consider.

This chapter provides guidelines that will help you determine the best answer for you. Remember, there is no right or wrong answer. These guidelines ...

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