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The Manager's Pocket Guide to eCommunication: Communicating effectively in a digital age by Laurie K. Benson

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1. Communicating Effectively through E-Mail

Life is different: Where once Americans depended on the vagaries of the post office to communicate in personalized, written messages, now we send 2.2 billion e-mail messages a day, compared with just 293 million pieces of first-class mail” (U.S. News & World Report, March 22, 1999). In days past, we had the benefit of communicating face-to-face. Now, with businesses moving at e-speed and operating globally, we, more often than not, will not have the opportunity to meet most people with whom we communicate. And, most communication will not be through formal letters or memos. It will most ...

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