ACKNOWLEDGMENTS

To the staff at HRD Press—Chris, thanks for having faith and confidence in me from the very beginning. Bob, thanks for putting up with me wanting to change everything up to the last minute … and still making changes.

Thanks to many of my colleagues and friends who patiently waited for me to finish this book and provided their perspective along the way.

Daniel, where would the book be without its great name?! And, Bob, thanks for dealing with all of the barriers as they came up one by one … and through it all, still returning my phone calls!

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