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The Manager's Pocket Guide to Organizational Learning by Stephen J. Gill

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Dialogue

Dialogue is learning through conversation. It is a form of conversation in which you try to understand the other person’s point of view, rather than convince that person of yours. Listen to each other, surface underlying assumptions and beliefs, and weave connections among ideas. You are not looking for solutions at this point, and agreement is not important. What is important is to listen to all the ideas and opinions expressed and find clarity in the meaning behind the words.

The process requires us to step outside our typical patterns of behavior in conversations, and open up to the thoughts, ideas, and feelings of others. You want shared meaning; in its purest form, it is the nature of the interaction within a conversation, rather ...

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