What employees see
As noted earlier, you cannot not communicate. In your every action, in your every word, others will find messages that are intended to be sent, but also messages being inadvertently sent. The secretary who states on her resume, “I am a rabid typist,” is signalling that she may be rapid but not very accurate. A single letter could in fact cost her the job.
Employees, like children, notice everything. From the smallest, most casual gesture to the most critical decisions, interpretations are being made about your trustworthiness, your honesty, your value as a manager. The ancient Buddhist admonition, “Anything you do is everything you do,” affirms the need for managers to be ever vigilant. Work to ...
Get The Manager's Pocket Guide to Influence with Integrity: Power, Principles, and Persuasion now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
