Copyright © 1999, Centre for Strategic Management
All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or use in an information storage or retrieval system, without prior written permission from the author.
Published by:HRD Press22 Amherst Road1-800-822-2801(U.S. and Canada)1-413-253-34881-413-253-3490 (Fax)www.hrdpress.com
ISBN 0-87425-515-5
Cover design by Eileen KlockarsProduction services by Michele AnctilEditorial services by Suzanne Bay
Printed in Canada
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