The point of view gives the reader a perspective of who is telling the story. Some people write memos and reports from an “I” or first-person perspective; others write them from a “you” or second-person perspective (like this book); and still others write from a “he, she, or they” or third-person perspective. Each perspective is the point of view, and shifting it in your writing confuses readers:
Not: The manager said that when I read the memo, you could see the mistakes that we had made.
But: The manager said that when he read the memo, he could see the mistakes.
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