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The Manager's Pocket Guide to Employee Relations

Book Description

This pocket guide is packed with insight and key skills for those new to the process of management or anyone needing new ideas and tools concerning relationship management. It provides survey materials to help managers evaluate and assess skills and policies in order to identify areas where change may be necessary. Also included are suggestions on programs and philosophies in order to increase an employee's desire to remain with an organization. This book helps define how management practices and styles, organization policies and procedures, and employment laws impact employee relationships. It offers ideas toward developing a more satisfied workforce and a company more informed about some of the more common employment laws.

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Foreword
  5. Table of Contents
  6. Preface
  7. Introduction
    1. Employee Relations Audit
  8. 1. Communications
    1. The Phases of Communications
    2. Team Communications
  9. 2. Satisfaction Surveys
    1. The Manager Communications Survey
    2. Scoring the survey
    3. Tailoring the survey
    4. The Work Group Communications Survey
  10. 3. Alternative Dispute Resolution
    1. External Review—Advisory Arbitration
    2. Serious cases
    3. Internal Review—Ombudsman
    4. Employee Decisional Re view
    5. EDR membership
  11. 4. Retention through Satisfaction
    1. Identify the Issue
    2. Involve the Employees
    3. Implement the Ideas
    4. Management Philosophies
    5. Management Practices
    6. Personal Development
    7. Recognition
    8. Family Involvement
    9. Communications
    10. Performance Driven
    11. Other
  12. 5. Understanding Employment: Laws and Regulations
    1. ADA—AMERICANS WITH DISABILITIES ACT
      1. “Reasonable Accommodation”
      2. “Skills and Abilities”
      3. Other Requirements of the ADA
    2. ADEA—AGE DISCRIMINATION IN EMPLOYMENT ACT OF 1967
    3. ERISA—EMPLOYEE’S RETIREMENT AND INCOME SECURITY ACT OF 1974
    4. WARN—WORKER ADJUSTMENT AND RETRAINING NOTIFICATION OF 1988
    5. BFOQ—BONA FIDE OCCUPATIONAL QUALIFICATION
    6. COBRA—CONSOLIDATED OMNIBUS BUDGET RECONCILIATION ACT
    7. EEOC—EQUAL EMPLOYMENT OPPORTUNITY COMMISSION
    8. FLSA—FAIR LABOR STANDARDS ACT
    9. IRCA—IMMIGRATION AND REFORM CONTROL ACT
    10. FMLA—FAMILY MEDICAL LEAVE ACT OF 1993
    11. SEXUAL HARASSMENT
    12. EMPLOYMENT AT WILL
    13. OSHA—OCCUPATIONAL HEALTH AND SAFETY ACT OF 1970
    14. NLRB—NATIONAL LABOR RELATIONS BOARD
    15. OFCCP—OFFICE OF FEDERAL CONTRACT COMPLIANCE PROGRAMS
      1. A.A.P.—AFFIRMATIVE ACTION PLAN
    16. IMPORTANCE OF COMPLIANCE
    17. RECOMMENDED ACTIONS
    18. THE EMPLOYMENT PRACTICES AUDIT
      1. Recruitment and Hiring
      2. Organization
      3. Record Retention
      4. Conclusion/Recommended Actions
      5. Words of Wisdom
      6. Words to Eliminate
      7. A Few Definitions
  13. Appendix I
    1. DISCLAIMER
      1. Addendum
    2. SAMPLE OFFER LETTER
    3. SAMPLE OPEN DOOR POLICY
    4. JOB DESCRIPTION FORMAT ADA REQUIREMENTS
      1. Environmental Conditions
      2. Physical Requirements
      3. Visual Requirements
      4. Physical Context/Work Environment
    5. SAMPLE COMPLAINT PROCEDURE
  14. Appendix II
  15. Index
  16. About the Author