Tips for Success:Conflict Resolution
1. If you work with people, there is potential for conflict. This is no reflection on your ability as a supervisor or manager. What will distinguish you is your ability to deal confidently with workplace conflict.
2. Don’t ignore conflict. Chances are, if left alone, the conflict will escalate, not go away.
3. Before attempting to resolve issues, make sure you know the facts. The best way is to talk with employees one-on-one to learn firsthand about their perceptions regarding the conflict.
4. Remember to listen more than you speak when resolving conflict. When the conflict revolves around people and feelings, it is critical that you listen, listen, and then listen some more!
5. Make every attempt to ...
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