Tips for Success:Coaching
1. Focus on behaviors, not on the employee’s attitude.
2. Ask great questions; beware of telling an employee about their poor performance.
3. Clearly define performance problems and understand consequences before you go into the performance improvement discussion.
4. Correct immediately. The longer you wait, the harder it gets to change negative behaviors.
5. Correct privately. One-on-one conversation helps to maintain the employee’s dignity and respect.
6. Help the employee understand a problem exists by asking questions.
7. Ask the employee for his or her suggestions about how to correct the problem.
8. If possible, allow the employee to select the solution.
9. If you choose to use the Corrective Action Feedback ...
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