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Preface

No matter how you arrived at your supervisory position, you will need a specific set of skills to work successfully with your employees. Feeling positive about yourself, making effective decisions, and solving problems will still be a part of your daily life. Added to this will be the significant and challenging leadership skills of communicating, delegating, coaching, motivating, hiring, and leading.

Your achievement will now be measured by your staff’s performance. Knowing how to work with your staff will increase your department’s effectiveness. And, your employees can become your best support as you become one of today’s successful ...

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