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The Manager's Pocket Guide to Systems Thinking & Learning by Stephen G. Haines

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IV. Phase B:Feedback and Learning Tools

The two applications in this chapter center on Phase B of the A-B-C-D Systems Model: feedback loop. As we have seen, the question associated with this phase is:

Image How will we know we have reached our outcomes, purposes, or goals?

With these Phase B tools, you will better understand the connections between feedback and learning, and get a good idea of what is involved in creating a learning organization.

TOOL NO. THE APPLICATIONS
15.

Feedback and Learning

16.

Reinforcement and the Learning Organizaton ...

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