III. Phase A: The Outcome-Thinking Tools
The two applications in this chapter center on Phase A of the A-B-C-D Systems Model: output and the future state. As we have seen, the question associated with this phase is:
 |
Where do we want to be? |
| (What are our outcomes? purposes? goals?) |
These Phase A tools offer you key, practical assistance in becoming outcome/results-oriented and customer-focused.
| TOOL NO. | THE APPLICATIONS |
| 13. |
Focus on Outcomes |
| 14. |
Customer Focus |
|
These Tools Will Help You Become Outcome-Oriented! | |
Application ...
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