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The Manager's Pocket Guide to Systems Thinking & Learning by Stephen G. Haines

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III. Phase A: The Outcome-Thinking Tools

The two applications in this chapter center on Phase A of the A-B-C-D Systems Model: output and the future state. As we have seen, the question associated with this phase is:

Image Where do we want to be?
(What are our outcomes? purposes? goals?)

These Phase A tools offer you key, practical assistance in becoming outcome/results-oriented and customer-focused.

TOOL NO. THE APPLICATIONS
13.

Focus on Outcomes

14.

Customer Focus

  These Tools Will Help You Become Outcome-Oriented!

Application ...

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