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The Manager's Pocket Guide to Performance Management by Sharon G. Fisher

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Evaluating TrainingOutcomes

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Evaluating the outcomes of training involves finding out if employees are using the knowledge and skills learned in training once they are back on the job, determining if performance gaps have narrowed as a result of the training, measuring what result the training has had on the organization, and making improvements based on the evaluation information.

Outcome Evaluation Steps

To evaluate outcomes, follow these steps:

Step 1: Determine the value of training.

•   Measure training transfer.

•   Measure organizational results.

Step 2: Make continuous improvements.

•   Troubleshoot any lack of training transfer.

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