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The Manager's Pocket Guide to Performance Management by Sharon G. Fisher

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Identifying Causes ofPerformance Gaps

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After you have collected and analyzed performance data and concluded that there is a performance gap, the next step is to determine the most likely causes of the gap.

It is important to determine the causes of performance gaps because solutions fail if they are selected to treat only visible symptoms, rather than the underlying causes. When you identify root causes of a problem, you are much more likely to significantly reduce or eliminate the problem.

Once you have identified why the performance gap exists, you will be able to determine whether nontraining or training strategies for closing the gap are ...

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