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The Manager’s Phrase Book by Patrick Alain

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Part 8Sticky Situations

A smooth sea never made a skillful mariner.

—Unknown

Just when you think you’ve prepared for everything, something comes and hits you out of left field. Maybe it’s an employee who makes a pass at you. Maybe it’s your boss who chooses to criticize you to your face—in front of others. Maybe it’s two employees who decide they need to work things out with their fists. This is the stuff of which management nightmares are made.

Other than your company handbook, there really isn’t any official playbook on how to handle these kinds of situations. But hopefully, with the right talking points, you’ll be able to open every conversation—or confrontation—with more confidence.

When an Employee Criticizes You to Your Face

Tactful

• I ...

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