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The Manager’s Phrase Book by Patrick Alain

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Part 2Ethics and Legalities

Judgment comes through experience; experience comes through bad judgment.

—Unknown

It can be reassuring to have so many clear-cut rules and regulations governing how businesses are run these days. For example, knowing that you cannot physically abuse your reports—nor can they abuse you—is a very clear cut line that should never be crossed from either direction. But we all know that people don’t always observe the rules. They think the rules don’t apply to them or that they are somehow above the law. If this describes you, you clearly have a problem that is bigger than just you and your department!

Fortunately, chances are you’re an honest sort who wants to do the right thing. But even with all those rules, it’s not ...

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