Acknowledgments

A CLICHÉ THOUGH TRUE, we could not have written this book without the help and commitment of a number of people who shared their expertise and experiences, and especially their time. We would like to thank a number of our clients, who stimulated our thinking and shared their insights and stories in support of this work. Their accounts and perspectives provided context and examples for many of the topics.

Many of our colleagues at Hay Group gave their personal and professional support and were indispensable in the creation of this book. Thanks especially to Murray Dalziel for his vision and articulation of the need and opportunity to communicate with managers. In addition, the following colleagues provided substantial expertise throughout ...

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