Getting the climate right
Coaching is not only about asking questions and hearing what the other person is saying. Before you use each of the tools in this book, you need to create a climate of TRUST between you and your coachee:
| Test the temperature | Be aware of the other person’s reactions and feelings |
| Respect the individual | Treat the other person as an adult whose beliefs, values, opinions and ways of doing things may be different from your own |
| Understand their point of view | Put yourself in their shoes |
| Say it! | You have to say what you’ve heard to check understanding |
| Tailor your approach | Match your language and style to the other person’s approach |
Get The Manager’s Coaching Toolkit: Fast and Simple Solutions for Busy Managers now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
