How each chapter is laid out
 | The coaching tool | A coaching tool – divided into stages in order to guide a conversation |
 | When to use this tool | Typical situations where you could use the tool |
| How to use the tool | A detailed description of how to apply the tool in a real world situation | |
 | Sample coaching conversation | The first dialogue shows an experienced manager coach using the tool. |
| Unpacking the conversation | Analysing the coaching conversation, to see how the ... |
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