Chapter 5. How to find the best solution to a problem: Use this tool when a problem DROPS on to your desk!
A large part of a manager’s job is to sort out problems in the workplace – their own, the business’s, those of their team members. This tool is simple but effective and can be used in all kinds of situations and at all levels, from petty problems to overwhelming ones. It provides a logical sequence for unravelling the issues, weighing them up and arriving at a solution. It can also be used by team members individually, so that they can sort out their own problems – which means that you don’t have to!
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