Further reading

1. Smart, J. K. (2003) Real Coaching and Feedback: How to Help People Improve Their Performance. Prentice Hall (Paperback: 144 pages; ISBN: 0273663283).

2. Maurer, Rick (1995) Feedback Toolkit: 16 Tools for Better Communication in the Workplace. Productivity Press Inc. (Paperback: 109 pages; ISBN: 1563270560).

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