| Sample coaching conversation |
Our manager coach has just overheard a phone conversation that Mike was having with a customer. He’s at his desk in an open plan office. She taps him on the shoulder:
| Manager: | Mike, do you have time for a chat in my office? | ||
| Mike: | Yeah, sure. (They go into the office, where they will not be disturbed or overheard by other team members: the physical setting. The emotional setting is informal and not heavy handed.) | ||
| Manager: | I’ve just heard your side of the conversation with one of our customers. (The topic) | ||
| Mike: | Oh. Right. | ||
| Manager: | How do you think it went? (Asks for Mike’s opinion) Learning Point
|
Get The Manager’s Coaching Toolkit: Fast and Simple Solutions for Busy Managers now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
