Learning points summary
Feedback is important – it enhances how we learn from experience.
Use the STAGES for feedback model in any situation where you need to give feedback – formally or informally.
Make sure you approach the task appropriately, taking account of the situation and the receiver’s state of mind.
Give feedback as soon as possible after the event, and after any emotional overload has passed.
Give the feedback in private.
Give the person your full attention and make sure you will not be disturbed.
Clearly identify the topic.
Focus on observable and specific actions.
Write down the action points as they arise and check that the receiver is committed to them.
Review and follow up.
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