Chapter 3
What It Means to Lead at a Distance
Sometimes when I consider what tremendous consequences come from little things . . . I am tempted to think . . . there are no little things.
—Bruce Barton, ad executive and US congressman
Ahmed had been a supervisor for a couple of years, but all of his team was right down the hall. With a corporate policy change, three of his team members are now working from home. He knows the world has changed but doesn’t really understand what that will mean for him and what he must do each day. He’s often surprised at how little misunderstandings turn into problems and how people miss messages he thought were ...
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