The Little Book of Big Management Wisdom

QUOTATION 51

KENNETH BLANCHARD ON DELEGATING DECISIONS TO FRONT-LINE STAFF

Use this to remind you that front-line staff may be in a position to make better decisions than you.

Kenneth Blanchard (b. 1939) is a management expert and writer, famous for his work on the One Minute Manager series of books. He also has an interest in decision making and advocates pushing the responsibility for making business decisions down to the lowest possible level:

If you want people on the front lines … to be responsible for making decisions they must be given the same information that managers use to make good business decisions.

Kenneth Blanchard

I fully agree with the sentiments behind the above quotation. However, I disagree with the idea that front-line ...