QUOTATION 24
ROBERT TOWNSEND ON HOW TO KEEP THE ORGANISATION LEAN, FIT AND VITAL
Use this to help you decide when to expand the workforce.
Robert Townsend (1920–98) was an American businessman who is best known for turning Avis Rent a Car into the giant company it is today and for his number-one bestseller Up the Organisation, a book which, I believe, should be on every management course reading list in the world.
His often humorous asides, suggestions and exaggerations usually contain within them an essential truth, e.g.:
To keep an organisation young and fit, don’t hire anyone until everyone is so overworked they’ll be glad to see the newcomer and won’t mind where they sit.
Robert Townsend
Townsend is not suggesting that you work people ...
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